Demand management

Page contents: Introduction | Download documents

Introduction

The Primary Health Branch, DHS have been conducting a project over the last two years on Demand Management in Community Health Services (CHSs). The broad aims of this project are:

• to improve the ability of CHSs to meet the growing demand of consumers
• to improve consistency in the practices for managing demand across CHSs in Victoria
• to support high quality evidenced based practice

This document is designed to provide CHSs a consistent approach to managing demand that enables equity of access, accurate waiting time measurement and benchmarking. It has been developed in consultation with CHSs and consumers.

For more information see:

• CHS Physiotherapy Priority Tool Pilot and Evaluation
• Community health priority tools
• Regional Workshops

For further information contact:

Samara Phillips (Monday, Tuesday & Wednesday)
Ph: (61 3) 9096-8455
Email: samara.phillips@dhs.vic.gov.au

Download documents

Towards a Demand Management Framework for Community Health Services - February 2008 (988kb, pdf)
This document outlines the basic principles underpinning equitable and timely access to community health services, provides tools for prioritising clients requiring services and identifies systems and strategies to manage clients throughout the client journey. It incorporates feedback received following the release of a draft for consultation in August 2007.

Demand Management Framework frequently asked questions (103kb, pdf)
Addresses the most frequently asked questions about the Demand Management Framework and how agencies can use it to improve their practice. Updated January 2008.

Elements of Managing Demand (19kb, pdf)
A comprehensive demand management model needs to address these elements.

Community Health Service Priority Tools and the Consumer Pathway through Service Coordination (286kb, pdf)

top of page