Help and training

Training

Details of training sessions are provided on the CHC Support site.

Help

Some useful FAQ’s are provided for you below, they may help to resolve the issue you’re experiencing. You can also contact the CHC Helpdesk via
chchelpdesk@ebsco.com or calling +61 (0)2 8908 2345

FAQ’s

How do I reset my Clinicians Health Channel “Athens” password?

Resetting your password is simple. If you know your Athens username but have forgotten your password, by clicking here you can reset your password.

If you have forgotten both your username and password, please contact the CHC HelpDesk.

Once you have reset your password please try to login with your new password assigned to your Clinicians Health Channel "MyAthens" account.

Once you have reset your password please try to login with your new password have assigned to your Clinicians Health Channel “MyAthens” account.

My account activation email has expired. How do I get another one? How do I activate my account?

If your Clinicians Health Channel “MyAthens” activation email has expired you’ll need to contact us with the following information:

Your username and/or
Your full name and email address that you used when initially registering.

Once we receive this information we can generate another activation email for you. While activation emails expire after 30 days we recommend that you activate your Clinicians Health Channel “MyAthens” account as soon as possible.

I get an error message when I try to access the Clinicians Health Channel. What should I do?

Please answer the following questions and contact us:

When did the problem start? (date and time)
Are you trying to access the Clinicians Health Channel onsite or offsite?
Is this problem affecting one PC or a whole department?
Has access to the service been previously established?
Is an attempt to access the resource via Athens or IP?

Please also provide the following information:

Your domain name: (You may need help from your IT department).
Your IP address or range: (You may need help from your IT department).
The URL (http://www.example.com) of the resource you are trying to access.
The username and password of the account/s you are having this problem with.
We also need a "Print Screen" copy of the error message you are viewing to be pasted into the email. Please follow the following instructions:

Instructions how to "Print Screen".

Go to the webpage displaying the error and maximise it.
Press the "Print Scrn" key on your keyboard which is usually located on the top right of your keyboard next to the F12 key.
Open a new email/reply email and once you have finished typing your response, position the cursor where you would like to paste the "Print Screen", then press "Ctrl V" on your keyboard.

My Clinicians Health Channel “MyAthens” account has expired. What should I do?

To re-activate your Clinicians Health Channel "MyAthens" account you will need to send us your current employment status; whether permanent or temporary. If temporary, we will need your future end-date of your employment. We also need to confirm your employer details - please contact us to re-activate your account.

I am trying to register for a new Clinicians Health Channel MyAthens username and password. But I keep getting an error on the registration page.

You can register for a Clinicians Health Channel "MyAthens" account through the Clinicians Health Channel website. If you’re registering offsite, e.g. at home, then you’ll be required to enter your work email address, such as email@government.org.au for example. Otherwise you’ll need to register while onsite at work.

Ensure that all of the fields are correctly filled in and there are no spaces before or after the text that has been typed.
Ensure the date format is dd/mm/yyyy and that there are no “special characters” added to any of the fields e.g. * # , ( ) ; " & etc
Ensure the “Terms and Conditions” tick box at the bottom left-hand side of the registration page is filled with a “tick”.

How do I know if I’m eligible to access the Clinicians Health Channel resources? How do I register?

Access to Clinicians Health Channel resources is only available if you are employed by a health provider who is fully-funded or partially-funded by the Victorian Department of Health.

To assess your eligibility for Clinicians Health Channel access, and to register for an account, please contact us with the following information about your workplace:

Your full name
Your contact telephone number
Your corporate email address
Current employment status – permanent/temporary (if temporary we require your end date)
Job title/status
Name of employer
Staff/student number
Public IP address (you may need help from your IT department)
Domain name (you may need help from your IT department)
Website address (you may need help from your IT department)
Information about the company you work for and how they are funded

What's an RSS Feed?

RSS (most commonly expanded as Really Simple Syndication) files contain details of the latest items available within a website. They help you to keep up-to-date without having to check the site itself.

Viewing Feeds In An RSS Reader

A feed reader is an application that retrieves website content in the form of a web feed (usually in the formats of RSS, Atom or javascript formats). RSS readers allow you to subscribe to the RSS feeds you want. There are a variety of RSS readers available.

Plug-in readers work within one of your existing programs such as Microsoft Outlook, Firefox or Internet Explorer. Most current web browsers have feed readers built in.
Stand-alone readers are applications that run in the background on your desktop and automatically update your subscribed feeds. You can also use web-based readers or dedicated software. Try searching for "RSS reader".

NB: EBSCO does not support or recommend any specific RSS reader.

Reading Articles

Once you have subscribed to the RSS feeds that you want, your RSS reader will automatically update with the latest news. The feed reader will provide you with easy-to-browse summary information so you can see what's new, and read only the articles that interest you.