Program at a glance (Word file 57KB)

10.30 am – 1.00 pm

Registration  

1.15 pm – 1.20 pm

Introduction

Kathryn Cook, Director, Access and Metropolitan Performance, Department of Human Services  

1.20 pm – 1.40 pm

Welcome

Hon. Bronwyn Pike, Minister for Health  

1.40 pm – 2.00 pm

The Balancing Act: patients, services and system change

Kathryn Cook, Director, Access & Metropolitan Performance, Department of Human Services  

2.00 pm – 2.40 pm

‘Lean Thinking – is this another fad diet?’ Analysing performance and new models of care

Dr David Panter, Chief Executive, Central Northern Adelaide Health Service  

2.40 pm – 3.00 pm

Afternoon tea  

3.00 pm – 4.00 pm

New models of care

Improving the patient experience

Quality and safety

Workforce reform

Process redesign

Treat in time

Observation medicine

Elective surgery

Safer Systems – Saving Lives

Better Skills Best Care

Mental health

Outpatient improvement initiatives

Room:

Mayfair 1

Mayfair 2

Mayfair 3

Grosvenor 1

Grosvenor 2

Lumina

Chair:

Ruth Smith, Department of Human Services

Michael Grigg, Chair, Advisory Committee on Access to Elective Surgery

Michael Buist, Director of Intensive Care, Southern Health

Peter Carver, Department of Human Services

Better Skills Best Care (PDF 118 KB)

Sue Brennan, Department of Human Services

Catherine McCarthy, Business Manager, St Vincent’s Health Clinics

Marcus Kennedy, Melbourne Health
Short Stay Units
(PDF 1000 KB)

Peter Archer, Eastern Health
The stand alone paediatric short stay unit
(PDF 709 KB)

George Braitberg, Austin Health Observation medicine at Austin Health:
From Short Stay Observation unit to Emergency Medical Unit
(PDF 936 KB)

Nicole Evans, Southern Health
Audit parties
(PDF 122 KB)

Darren Harris, Department of Human Services
Evaluating the Department of Human Services waiting list policy: what’s in store in 06-07?
(PDF 279 KB)

Michael Buist, Director of Intensive Care, Southern Health
Development of the Safer Systems – Saving Lives project and results to date
(PDF 345 KB)

Alison McMillan, Department of Human
Services Safer Systems – Saving Lives project and results to date
(PDF 353 KB)

Donna Goldsmith, Austin Health
Rapid response system
(PDF 341 KB)

Mandy Sandford, Bayside Health
ICU nursing workforce pilot
(PDF 87 KB)

Lee Bell, Latrobe Regional Hospital
Development of a dietetic support worker
(PDF 155 KB)

Shan Bergin, Melbourne Health
New roles in podiatry – can they improve access to services?
(PDF 193 KB)

Lee Martin, Southern Health Improving mental health patient flow

Blake Spring, St Vincent’s Health Clinics
Pathways to a modern outpatient service – an organisational redesign of St Vincent’s Clinics (PDF 194 KB)

Josie Samers, Bayside Health
Hospital and referral management guidelines for GPs (PDF 51 KB)

Michael Murphy, St Vincent’s Health
Informed consent: implementing the Department of Human Services waiting list policy
(PDF 626 KB)

Chris Wright, Monash Medical Centre
Time to leave the “cultural cringe” behind
(PDF 100 KB)

Sharon Monagle, Southern Health
Outpatient improvement initiatives (PDF 107 KB)

4.00 pm – 5.00 pm

Future challenges for Australia’s public health system (PDF 278 KB)

Prof Stephen Duckett, Executive Director, Reform and Development Division, Queensland Health

5.00 pm –6.00 pm

Poster/wine & cheese evening

8.30 am – 9.00 am

Registration

9.00 am – 9.05 am

Welcome and overview

Noreen Dowd, Director, Programs, Metropolitan Health & Aged Care Services, Department of Human Services

9.05 am – 9.40 am

VHSMIC; the statement of strategic intent and current projects of the Ministerial Advisory Committee (PDF 163 KB)

Dr Brendan Murphy, Chair, Victorian Health Services Management Innovation Council and Chief Executive Officer, Austin Health

9.40 am – 11.00 am

New models of care

Improving the patient experience

Quality and safety

Workforce reform

Process redesign

Treat in time

Medihotels

Improving care for older people

Clinical performance indicators

Recruitment and retention

Elective surgery

Emergency department care

Room:

Mayfair 1

Mayfair 2

Mayfair 3

Grosvenor 1

Grosvenor 2

Lumina

Chair:

Mark Petty, Chair of the State Trauma Committee

Fiona McKinnon, Director of Sub-acute Services, Barwon Health

Steven McConchie, Department of Human Services

Michelle Noort, Department of Human Services

Colin Russell, Director of Surgery, Peninsula Health

Chris Hawkins, Member of Emergency Access Reference Committee Working Group

Daniel Burger, Fortis Property
Medihotels
(PDF 1.32 MB)

Marc Foley, Royal Victorian Eye and Ear
Hospital Royal Victorian Eye and Ear Hospital Surgical model
(PDF 796 KB)

Michelle Gardener , Bayside Health
Medihotels And Improved Patient Flow
(PDF 627 KB)

Lilian Lazarevic, Health Outcomes International
Medihotels
(PDF 60 KB)

Lea Pope, Department of Human Services
Improving care for older people – from policy to practice
(PDF 845 KB)

Karen Bull, Peninsula Health
Implementing the improving care policy – a health service perspective
(PDF 909 KB)

Peter Archer, Maroondah Hospital
Fit & active elderly in the emergency department – an InformED project
(PDF 488 KB)

Steve McConchie, Department of Human Services
Why are indicators important?
(PDF 184 KB)

Chris Reid, Monash University Australian Society of Cardiac & Thoracic Surgeons
Clinical outcomes registry – more than just benchmarking performance
(PDF 329 KB)

Karen O’Leary, Society of Hospital Pharmacists of Australia
A locum hospital pharmacist service for Victorian rural hospitals
(PDF 208 KB)

Tricia Szirom
Success Works Mentoring program (PDF 169 KB)

Praveen Sharma
Basic Physician Training Consortia 2006
(PDF 91 KB)

Chris Bain, Melbourne Health
Bootstrapping in the OPD – an exercise in redesign and refocusing
(PDF 563 KB)

Anna Vandenberg, Austin Health Peri-operative services
Redesigning the future
(PDF 397 KB)

Martin Keogh, Bayside Health
Redesign of the peri-operative processes at Bayside Health
(PDF 434 KB)

Marcus Kennedy, Royal Melbourne Hospital Emergency department
patient streaming: results of a pre–post intervention
(PDF 1005 KB)

Danny McGennisken, Metropolitan Ambulance Service
Ambulance/ emergency department interface
(PDF 238 KB)

Helen Stergiou, Northern Health
Fast track process
(PDF 102 KB)

Steve Bird, Centre for Population Health
An integrated care facilitation model improves patient health and quality of life of older patients with complex needs
(PDF 577 KB)

Peter Stow, Barwon Health
The Victorian Intensive Care Data Review Committee annual report
(PDF 550 KB)

Michael Richards, Melbourne Health
Victorian Hospital Infection Surveillance System
(PDF 181 KB)

Bernadette Fallon, Department of Human Services
Clinical placements
(PDF 159 KB)

11.20 am – 12.40 pm

Elective surgery    

Mental health    

Timely transfer – retrieval services

Emergency department care coordination

Integrated care    

Capacity management

Room:

Mayfair 1

Mayfair 2

Mayfair 3

Grosvenor 1

Grosvenor 2

Lumina

Chair:

Maree Roberts, Department of Human Services  

Sue Brennan, Department of Human Services  

Martin Lum, Department of Human Services
Timely Transfer –retrieval Services
(PDF 50 KB)

Stephen Priestley, Director of Emergency Department, Sunshine Hospital

Peter Hunter, Director of Aged Care Services, Bayside Health  

Don Campbell, Monash University  

Richard Osborne, University of Melbourne
Orthopaedic waiting list project: update on progress
(PDF 628 KB) 

Sue Huckson, National Institute of Clinical Studies
The Victorian emergency department mental health triage project
(PDF 159 KB)

Peter Cameron, Bayside Health
Improving the state trauma system. The value of monitoring
(PDF 489 KB)

Peter Clark, Sydney West Area Health Service
NSW Head Injury Study
(PDF 1000 KB)

Rebecca Power and Lorraine Xavier, St Vincent’s Health/Western Health
What do emergency department care coordinators do?(PDF 172 KB)

Rachel Elliot and Susan Fone, Southern Health
Sub-acute 2020: a project to ensure high quality service delivery at the right place and the right time
(PDF 644 KB)

Maureen Berry, Sydney West Area Health Service
Utilizing an electronic bed board for improved patient flow
(PDF 1.67 MB)

Jennifer Maciel, Western Hospital
Primary contact orthopaedic physio-therapists improving care for patients on the orthopaedic waiting list
(PDF 159 KB)

Leonie Oldmeadow and Ben Cunningham, Bayside Health
Therapy led – elective surgery waiting list strategy
(PDF 185 KB)

Damien Armour, Barwon Health
Improving access to orthopaedic services
(PDF 142 KB)

Daniel Nicholls, Austin Health
Innovations in the manage-ment of behavioural disturbance in acute and secure extended care mental health inpatient settings
(PDF 439 KB)

Brian Jackson, North Western Mental Health Division, Melbourne Health
The manage-ment of clinical aggression – a policy position informed by a survey of clinical staff and consumers
(PDF 296 KB)

David Reid, Peninsula Health
Meeting emergency department KPIs but are patients better off?
(PDF 240 KB)

Janene Ridley, Mansfield District Hospital
Overview of the State Trauma System
(PDF 1 MB)

Geoff Harvey, Royal Ambulance Victoria
The role of a community first responder program in enhancing the pre-hospital activation of timely patient transfers within the Victorian State Trauma System(PDF 1000 KB)

Susan Pike, Northern Health Care coordination aged care liaison nurse and frequent presenter program reducing avoidable presentations and admissions

Kristen Lo, Southern Health – Casey Hospital
An innovative approach to emergency allied health services – the front of house team
(PDF 349 KB)

Susan Hull, Broadmeadows Health Service
Looking within to manage specialist patients’ needs: a successful role redesign within the ambulatory rehabilitation service
(PDF 928 KB)

Georgina Calder, Bayside Health
Mobile assessment and treatment service
(PDF 117 KB)

John Willis
Improving Care for Aboriginal and Torres Strait Islander People Rewriting the story: building partnerships and getting things done between mainstream health services and the Aboriginal community
(PDF 298 KB)

Martin Keogh, Bayside Health
Redesign of the Peri-operative processes at Bayside Health
(PDF 439 KB)

Ged Williams, Director of Nursing, Eastern Health
Leading macro reform in a hospital-wide bed allocation project. Everyone’s a winner … eventually
(PDF 337 KB)

12:40pm - 1:40pm

Lunch

1.40 pm – 3.00 pm

Integrated care

Emergency department care

Access to critical care

Better Skills Best Care

Hospital/ primary care interface

Elective surgery

Room:

Mayfair 1

Mayfair 2

Mayfair 3

Grosvenor 1

Grosvenor 2

Lumina

Chair:

Felicity Topp, Director of Nursing, Ambulatory and Continuing Care, Melbourne Health

Lucy Cuddihy Member of Emergency Access Reference Committee Working Group

David Ernest, Chair of the Intensive Care Advisory Committee  

Kim Skyes, Department of Human Services      

Bill Newton, General Practice Divisions Victoria      

Claire Culley, Director of Surgical Services, Western Health  

Zoe Austin-Crowe, Department of Human Services
Hospital admission risk program – chronic disease management
(PDF 503 KB)

Mark Tran, Darebin Community Health
Restoring health: care coordination for patients with chronic disease
(PDF 143 KB)

Andrew Crow, Eastern Health
Simple systems to solve complex problems
(PDF 1.55 MB)

Caroline Brand
Leaving the emergency department without being seen
(PDF 93 KB)

Geraldine Lee, School of Nursing and Midwifery, La Trobe University
Patients who did not wait for treatment in the emergency department: their character-istics and a follow-up survey
(PDF 347 KB)

Fiona Robertson
Growth Solutions Group Communicat-ions training
(PDF 468 KB)

Rinaldo Bellomo, Austin Health
Medical emergency teams in 2006
(PDF 543 KB)

Anna Green, Western Health
An evaluation of the ‘ICU Liaison Nurse Practitioner’ model in managing unstable patients in the ward environment
(PDF 255 KB)

Fay Presbury, Royal Women’s Hospital
Relationships and technology are some of the fundamental essentials to a collaborative approach to perinatal bed management in Victoria
(PDF 917 KB)

Andrew Hely, Royal Melbourne Hospital
Primary Care Physio-therapists in the Emergency Department
(PDF 163 KB)

Narelle Watson, Peninsula Health
Primary care physiotherapy in the emergency department setting
(PDF 175 KB)

Gwenda Peters, Bayside Health
Introduction of Division 2 nurses into an acute tertiary hospital
(PDF 216 KB)

Alison Amos and Alison Boughey, Amos Consulting
Evaluation of the General Practice Liaison Program
(PDF 63 KB)

Sharon Monagle, Southern Health
After hours GP centre
(PDF 107 KB)

David Grace and Judy Gregurke, Djerriwarrh Health Services
Integrated primary care – Melton super clinic case study
(PDF 711 KB)

Lauren Manning, Southern Health
Dupuytren’s contracture review clinic
(PDF 233 KB)

Terry Mills, Latrobe University
Watch those HIPs
(PDF 65 KB)

Tim Brown, Southern Health
Rapid release: increasing the throughput of carpal tunnel patients / The see and treat model at Southern Health
(PDF 656 KB)

Susan Pike, Northern Health Improving access to Northern Health services – development of the Northern Health services to residential care facilities flowchart

Fran Brewster, Australian Red Cross
Australian Red Cross Assistance & Care in the Emergency Department
(PDF 263 KB)

Dr Chris Brook
A Victorian health call centre – your questions answered
(PDF 267 KB)

3.00 pm – 3.20 pm

Afternoon tea

3.20 pm – 4.15 pm

Panel discussion – Predictable emergency: tackling emergency care in the 21st century

Chris Brook, Executive Director, Rural and Regional Aged Care Services, Department of Human Services (Chair)
Peter Hunter, Director of Aged Care Services, Bayside Health
Linda Sorrell, Chief Executive, Southern Health Southern Health Improvement Initiatives (PDF 228 KB),
Peter Cameron, Director of Emergency – Research, Bayside HealthThe Hospital of the Future The Hospital of the Future –an Emergency Medicine an Emergency Medicine Perspective (PDF 264 KB)
Greg Sassella, Chief Executive Office, Metropolitan Ambulance Service

4.15 pm

Summary and close

Kathryn Cook,

Director, Access and Metropolitan Performance, Department of Human Services

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