Resource Guide for Critical Incident Stress and Debriefing in Human Service AgenciesThe resource guide has been developed by the Department of Human Services as a learning tool for non-government organisations. The guide describes critical incidents and the critical incident stress approach that is currently used throughout the Department, discusses strategies to mitigate critical incident stress, and offers management models to assist human services agencies in the support of staff involved in stressful and traumatic incidents in the workplace.  Resource Guide for Critical Incident Stress and Debriefing in Human Service Agencies (657k pdf) (Acrobat download help)
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