Ambulance

Victoria - Ambulance Services Policy & Funding Guidelines 2002-2003 (PDF file 515KB) Archived 24 Sep 2003

Complaints

Health Complaints

Papers from the 3rd National Health Care Complaints Conference 29-30 March 2001 (Archived March 2003)

	Registration Brochure & Program [PDF - 316kb]
	Assessing the quality of consumer health information [Kay Currie] [Powerpoint - 159 kb]
	Complaint Assessment & Management [Dr Alison Reid] [Powerpoint - 135 kb]
	Complaint Management in a Correctional Setting [Bronwyn Beadle] [Powerpoint - 45kb]
	Complaint management in Victorian public hospitals [Kay Currie] [Powerpoint - 226 kb]
	Complaints management in the NSW correctional system [Leslie Tak] [Powerpoint - 232 kb]
	Doctors and communication [ Dr Mark O'Brien] [Word - 66kb]
	Giving bad news [Kerry McDougall] [Word - 51kb]
	Impropriety & sexual misconduct [Helen Shurven] [Word - 47kb]
	Learning lessons - data & communication [Bruce Baraclough] [Powerpoint - 290kb]
	Nursing & professional standards [Margaret Bennett] [Word - 66kb]
	Nursing & professional standards [Margaret Bennett] [Powerpoint - 379 kb]
	Partnerships HSC, CLOs, DHS [Phil Cohen] [Powerpoint - 75 kb]
	Partnerships HSC, CLOs, DHS [Lee Fairley] [Powerpoint - 478 kb]
	Patient rights in New Zealand [Ron Paterson] [Word - 66kb]
	Patient rights in New Zealand [Ron Paterson] [Powerpoint - 170 kb]
	Protecting privacy [Ken Patterson] [Word - 66kb]
	Rare but persistent vexatious complainant [Paul Mullen] [Word - 103kb]
	Review of Tasmanian health complaints act [Jan O'Grady] [Word - 66kb]
	Review of Tasmanian health complaints act [Jan O'Grady] [Powerpoint - 68 kb]
	Service improvement - Austin & Repat [Lyn Roberton] [Word - 66kb]
	Statewide patient complaint system, Qld. [Anita Hansen] [Powerpoint - 218 kb]
	Turning the Scrutiny Inwards [F. Jackson & O Davies] [Word - 66kb]
	When getting better together may not get you better [Peter Boyce] [Word - 66kb]

Hospital in the Home

Victoria's Hospital in the Home Program (Archived 9 May 2003)

Information and Telecommunications Strategy (I2T2)

Visit the I2T2 Archive to view the information and files below (Archived March 2003)

Alliances of Rural Hospitals

Change Management, Education & Training (CMET)

I2T2 Funding Submission Form (Word Doc 25 KB)

I2T2 Strategy Overview

Framework for Developing an I, IT & T Strategic Plan - (PDF file 379KB)

I2T2 Strategy Executive Summary - (PDF file 292KB)

I2T2 Strategy Investment program - (PDF file 215KB)

Information, Information Technology and Telecommunication Strategy for Victorian Public Hospitals - (PDF file 514KB)

Procurement Documentation

"Internet Regulation Bill" and Victorian Public Hospitals

IT Standards

Process Improvement In The Victorian Health Care Sector: A Series Of Case Studies

Procurement Documentation

Smartcard Project

Telehealth

Ministerial Rural and Regional Health Advisory Group (Archived July 2003)

New Technology Grants Program documents for the 2002 - 2003 financial year

Non-English Speaking Background Grants (Archived 15/9/2003)

Post Acute Care Program - Archived 13 August 2003

Telehealth - see I2T2 above