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PAV news bulletin May 2015

Personal Alert Victoria

Page content: Overview | Personal Alert Victoria Information Sheet | Service overview & Frequently asked questions (FAQs) | Options to PAV | PAV program & service guidelines | Training for assessors | News bulletins | PAV Assessment Record | FAQS for assessment officers


Personal Alert Victoria (PAV) is a personal monitoring service that responds to calls for assistance and is funded by the Victorian Government through the Department of Health. PAV enhances the confidence of frail, older people and people with disabilities, who are isolated and vulnerable, to live independently in their own home by providing contact 24 hours a day.


To be eligible for PAV you must be assessed by one of the designated PAV assessment organisations. For more information about assessment please contact:

Peninsula Health MEPACS – Tel: 1800 451 300

Or contact your Local Council’s Aged Care Service.

Personal Alert Victoria Information Sheet

This information assists potential clients and nominated contacts by describing how PAV operates, how to access the service and the eligibility criteria. It is available in 13 languages other than English.

  Personal Alert Victoria (PAV) Information sheet - English 


Other options instead of PAV

The following document outlines some suggestions available to people who may not be eligible for PAV, or who do not want PAV.

  Other options instead of Personal Alert Victoria

Service overview & Frequently asked questions (FAQs)

Provides an overview of the service and frequently asked questions.

Adobe Acrobat icon Service overview and Frequently asked questions (58kb, pdf)

Information for assessment officers

PAV program & service guidelines

The PAV program and service guidelines have been developed for use by managers of PAV designated assessment agencies and their staff undertaking PAV assessments, the PAV service provider, HACC response service providers, policy makers, and Department of Health staff. The guidelines detail the PAV operational policies and procedures.

For further information see the policy and guidelines section.

Training for assessors

An on line self paced training tool for assessors is now available to provide flexible access to training in between formal face to face training sessions organised by the Department of Health. The on line training will complement induction for new assessors as well as assist experienced staff who are looking to refresh their knowledge of certain aspects about PAV assessment.

Online training -

News bulletin

  Personal Alert Victoria news bulletin May 2015

PAV Assessment Record

The following form is to be completed in accordance with the PAV Program and Services Guidelines.

Microsoft Word icon PAV Assessment Record (249kb, MS Word)

Adobe Acrobat icon PAV Assessment Record (150kb, pdf)

The required Service Coordination Tool Templates may be found at

FAQS for assessment officers

Adobe Acrobat icon FAQS for assessment officers (48kb, pdf)

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Last updated: 21 May, 2015
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For general enquiries to the Department of Health telephone 61 3 90960000