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Personal Alert Victoria

Page content: Update | Overview | Personal Alert Victoria Information Sheet | Interim program & service guidelines | PAV Assessment Record | Program Overview & Frequently Asked Questions (FAQs) | PAV review | Department of Human Services comments and actions

Update

Minister for Senior Victorians announces Personal Alert Victoria to be provided statewide by Peninsula Health.
High quality PAV service to be expanded and additional information about PAV for assessment agencies (257kb, pdf)

Overview

Personal Alert Victoria (PAV) is a personal monitoring service that responds to calls for assistance and is funded by the Victorian Government through the Department of Human Services. PAV enhances the confidence of frail, older people and people with disabilities, who are isolated and vulnerable, to live independently in their own home by providing contact 24 hours a day.

Eligibility:

To be eligible for PAV you must be assessed by one of the designated PAV assessment organisations. For more information about assessment please contact:

Mt Eliza Personal Assistance Call Service – Tel: 1800 451 300

Or contact your Local Council’s Aged Care Service.

Personal Alert Victoria Information Sheet

This information assists potential clients and nominated contacts by describing how PAV operates, how to access the service and the eligibility criteria.”

Personal Alert Victoria Information Sheet (362kb, pdf)

Interim program & service guidelines

The interim program and service guidelines have been developed for use by managers of PAV designated assessment agencies and their staff undertaking PAV assessments, PAV service providers, policy makers, and Department of Human Services staff. The guidelines detail the PAV operational policies and procedures.

For further information see the policy and guidelines section.

PAV Assessment Record

The following form is to be completed in accordance with the PAV Program and Services Guidelines.

PAV Assessment Record (234kb, MS Word)

Program Overview & Frequently Asked Questions (FAQs)

Provides an overview of the program and frequently asked questions.

Program Overview and Frequently Asked Questions (58kb, pdf)

PAV review

In 2005, an evaluation of Personal Alert Victoria was conducted by LIME Management Group. The aim of the evaluation was to investigate the appropriateness, efficiency and effectiveness of the PAV program policy and service, and to identify any improvements and areas for development.

Personal Alert Victoria Evaluation - Extracts from the final report (480kb, pdf)

Department of Human Services comments and actions

Personal Alert Victoria – Evaluation 2005–06 Recommendations, DHS Comments and Actions November 2006 (105kb, pdf)

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