Frequently asked questions about accessing services
Page content: Aged Care Assessment Services
(ACAS) | Carer assistance | Eyes | Feet | Financial advice | What are State
Concessions? | Free train trip | Home & community care | Home maintenance & Renovations | Influenza immunisation | Local
Government | Personal alarms | Senior citizens clubs | Victorian Seniors Festival | Pensioner concession card | Taxis | Teeth | Victorian seniors card | Wills
Aged Care Assessment Services (ACAS)
My elderly mother had a fall at home last week. Every time I go
to see her, there seems to be something else that she is having difficulty
with. What should I do?
Contact your local government’s aged services
team. They will be able to advise you of local government services available
that may be able to assist. If the issues are more complex the council
staff can refer you to the Aged Care Assessment Services (ACAS).
Care Assessment Service makes assessments in a person's home to make sure
they gain access to the care services appropriate to their needs. They are
able to refer to a wide range of service providers, including Commonwealth
Aged Care Packages (CACPs), Home and Community Care (HACC) services and
residential aged care (nursing home) options.
Do I need a referral for an Aged Care Assessment Service?
will accept referrals from any source. So you can refer yourself, be referred
through a GP or any other service provider, such as a local government
How do I make contact with the Aged Care Assessment
You can find
your local Aged Care Assessment Service on the Department
of Health and Ageing website.
I have to pay for an Aged Care Assessment Services assessment?
Care Assessment Services are free of charge.
Can I get help to care for my partner?
A number of organisations
can offer practical help to carers such as personal care, home help or
food services. You can ring the Carer advisory line on 1800 242 636 to get details of
the services available to you. (Carer's Australia website).
How can I get a rest from caring?
in Victoria has a Carer Respite Service. You can arrange respite care on
a short, emergency or longer term basis by ringing your closest Carer Respite
Service on 1800 059 059. A Carer Support Worker can help you decide what
will work and put the services in place.
I need help looking after my partner.
Who can I talk to?
The Victorian Government, through its Victorian Strategy
for Carers and the Commonwealth Government, have jointly funded nine regional carer support and respite coordination centres through the National Respite for Carers program.
To organise planned in-home, out-of-home,
residential and flexible respite, as well as emergency respite, telephone
free call 1800 059 059 to be connected to your nearest regional service.
The Commonwealth Carer Respite Centres in Victoria can be found at the Department
of Health and Ageing website.
My elderly mother will be living with me soon. Can I get any financial
help for her care?
Yes, there are two forms of regular payment available
to carers through Centrelink (Centrelink
or phone the Centrelink number for Carer payments and Carer allowance on 132 717.
Allowance: a supplementary payment for people who care for an adult with
a disability, severe medical condition or who is frail aged at home.
Payment: an income support payment for people who cannot support themselves
through participation in the workforce while caring for someone with a disability,
severe medical condition or who is frail aged.
There may be other financial assistance available for specific
purposes. More information is available on the following web page - www.humanservices.gov.au/customer/subjects/payments-for-carers. Carers Victoria operates a Carer advisory line - 1800 242 636,
9am-5pm Monday to Friday where the Carer advisory line worker on duty can give you
more information about carer's payments and other financial assistance.
Where can I get eye examinations and spectacles?
examinations and low-cost glasses are available for pension card holders
from the Australian
College of Optometry for metropolitan residents and for
people living in the country through the Victorian Eyecare
Service. The Victorian
Eye and Ear Hospital provides a similar service for those people with medical
Free eye examinations only are provided for you and your family
by optometrists who bulk bill Medicare. For further details see the Victorian
Eyecare Service section.
Where can I get my feet attended to?
Check with your local
community health centre, your general practitioner or the listing
of Podiatrists on the Australian
Podiatry Association website. A
fee is usually charged for these services.
Where can I get basic financial information?
Centrelink operates the Financial
Information Service which provides independent, free and confidential services.
The service can provide advice on dealing with a broad range of financial
To make an appointment, or get more information about the Financial
Information Service, you can telephone:
- 132 300 - to make an appointment,
or to request booklets, leaflets and fact sheets about investment products
- 136 357 - to find out more about seminars and to make a seminar booking.
What are State Concessions?
State Concessions are designed to improve the affordability of key services
to pension card holders and low income households. Areas covered by State Concessions
include energy, water and sewerage, municipal rates and transport. Visit the Concessions page of the Department of Human Services for details.
Free train trip
Are there special transport fare concessions for Victorian Seniors
Yes, there are number of transport fare concessions available;
for full details visit the Seniors online Victoria website under Transport benefits for Victorian Seniors.
Home & community care
My mother lives in her own home but is very frail and needs
help with personal care, shopping and caring for her home. Where can she
go to get help?
For a range of home and community services contact
your local council, community
health centre, migrant
resource centre, ethnic or ATSI
organisation, carer support group or district nursing service.
Home maintenance & renovations
Where can I get financial assistance for home maintenance/renovations?
The Home Renovation Service conducts free home inspections and provides
condition reports that include an estimate of the cost of works.
For free Home Safety Inspections call 9815 1900 or
1300 136 513 (funded by the Department of Human Services).
also provides home renovation loans. The service is available to people
over 60 years of age or people who have a disability or a household caring
for someone with a disability. Telephone 1800 134 872 toll free.
and Community Care Program provides assistance with home maintenance
tasks necessary to maintain the security and safety of a consumer’s
home, such as the installation of ramps and rails. Although a fee is charged,
people who are unable to pay will not be denied a service. To be eligible for the service, people need to be frail aged, have a disability
or be a household caring for someone who is frail or has a disability. Contact
your local council.
When and where can I get a free flu injection?
Have the influenza
vaccine in the early months of autumn, ideally between March and May. If
you have missed that period, immunisation is still worthwhile as late as
August. The vaccine takes effect in about two weeks and then protects you
right through the influenza season. (Also ask about the pneumococcal pneumonia
Both of these vaccines are available from your local doctor,
- Everyone 65 years or older; and
- All aboriginal
and Torres Strait Islanders over 50 years of age.
While the vaccines are
free, you may be charged a fee for the doctor’s time.
How do I contact my local government?
The following link will take you the with website where you can find every
local government in Victoria. Local governments provide a range of community
services that may be of use to you including the Home and Community Care
services, pet registration, waste removal, and rate payments.
What is a Personal Alert?
Personal Alert Victoria (PAV) is a personal
monitoring service that responds to calls for assistance and is funded
by the Victorian Government through the Department of Health. PAV
enhances the confidence of frail, older people and people with disabilities,
who are isolated and vulnerable, to live independently in their own home
by providing contact 24 hours a day.
To be eligible for PAV you must be
assessed by one of the designated PAV assessment agencies. For more information
about assessment for PAV please contact one of the following agencies:
Senior citizens clubs
How do I join my local Senior Citizens Club?
your local council for details on the senior citizens clubs available in your area.
Many local governments provide transports services to these clubs. Senior
Citizens Clubs are good places to meet other people in your area to share
in social activities and outings.
Victorian Seniors Festival
When is the Victorian Seniors Festival?
The 2013 Victorian
Seniors Festival will run from Sunday 6 October 2013 to Sunday 13 October 2013. The Victorian Seniors
Festival (VSF) is a week-long celebration for seniors held each year. It
includes hundreds of free or low cost events, forums and activities, across
Victoria, as well as free public transport for Victorian Seniors Card holders.
Pensioner concession card
How can I get a Commonwealth Pensioner concession card
To apply for the Commonwealth
Pensioner concession card telephone Centrelink on 13 23 00 or visit your
local Centrelink Customer Service Centre. Further information is available
from the Centrelink
website, on the following page www.humanservices.gov.au/customer/services/centrelink/pensioner-concession-card.
does a Pensioner concession card entitle me to and who can have one?
qualify applicants must be an Australian resident, living in Australia and be receiving the Aged Pension or other payment. More information on eligibility is available - www.humanservices.gov.au/customer/enablers/centrelink/pensioner-concession-card/eligibility.
A Pensioner Concession Card entitles you to reduced-cost medicines under the Pharmaceutical Benefits Scheme. You may also be eligible for various concessions from the Commonmwealth Government - www.humanservices.gov.au/customer/enablers/centrelink/pensioner-concession-card/benefits
What is the difference between a Seniors Card
and a Seniors Health Card?
Seniors Card is a retail
discount card administered by the Victorian Government. Seniors Card holders
can also take advantage of the discounted Sixty Plus fare on the Met and
half price fares on nominated off-peak V/Line services.
A Seniors Health Care Card is means tested
and gives access to subsidised pharmaceuticals.
How can I get low cost taxi fares?
Purpose Taxi Program provides half price fares for people with a severe, permanent disability
who cannot use public transport. People must make an application, which is
completed by a medical practitioner. Telephone 1800 638 802.
Where can I get dental assistance?
Subsidised dental treatment
is available through Community
Dental Clinics, some Hospital Dental Clinics
and the Royal Dental Hospital. A patient contribution is required for all
adult dental services. Free dental care for children is available through
Victorian seniors card
What is the Victorian Seniors Card?
Card is a Victorian Government
initiative, in partnership with the private sector. Cardholders are able
to obtain a wide range of discounted goods and services from participating
businesses and retailers including travel, accommodation, hospitality,
entertainment, leisure and further education.
What is the eligibility for
a Seniors Card?
Any permanent resident of Victoria, who is aged 60 years
and over, who is retired or not working more than 35 hours per week is
eligible to have a Seniors Card. There is no income or assets tests, and
people may apply irrespective of the age or employment status of a partner. For
full details of the program visit the Seniors
Card web page at Seniors online Victoria website.
Commonwealth Seniors health care card
How can I get a Commonwealth seniors health care Card?
To be eligible:
- have reached age pension age (see below) but not qualify for a payment from us or the Department of Veterans' Affairs
- provide us with your and your partner's tax file numbers, or be granted an exemption from doing so, and
- have an annual adjusted taxable income* of less than:
- $50 000 (singles)
- $80 000 (couples, combined), or
- $100 000 (couples, combined, for couples separated by illness or respite care or where one partner is in prison).
*This limit is increased by $639.60 for each dependent child you care for.
What does a Commonwealth Seniors health care card entitle me to and who can have one?
Helps eligible older Australians with the cost of prescription medicine under PBS, Australian government funded medical services, and access to state, territory and local government concessions. Information on eligibility is available - www.humanservices.gov.au/customer/enablers/centrelink/commonwealth-seniors-health-card/eligibility
What is the difference between a Seniors Card and a Commonwealth Seniors health care card?
A Commonwealth Seniors health care card is means tested and gives access to subsidised pharmaceuticals.
Victorian Seniors Card is a retail discount card administered by the Victorian Government. Seniors Card holders can also obtain Concession fares on public transport throughout all states and territories of Australia. More info - www.seniorsonline.vic.gov.au/Home/Seniors-Card/Get-Discounts-and-Benefits/Transport-Benefits.aspx
Seniors using Myki receive a number of benefits such as concession fares on public transport during the week and free travel on Saturdays and Sundays in two consecutive zones in metropolitan Melbourne (zones 1 and 2) and on regional town bus services. For more more information - www.myki.com.au/About-myki/Seniors/Seniors
Where can I get a free will made?
Your nearest Community
Legal Centre can provide you with advice on preparing a will, changing the
terms of a will, challenging the terms of a will, and probate.
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