Direct2Care: Aged Care - Victorian Government Health Information, Australia

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Direct2Care

Consumer information

Unsure what aged and community care services exist?
Uncertain what you or someone you care for is eligible for?
Approaching a new life stage and thinking about what you may need to remain in the community as you get older?
Maybe you know what is needed but don’t know how to go about getting it?

Now you can contact Direct2Care

Currently for people living in the Eastern Metropolitan Region of Victoria and the Grampians Region of Victoria only.

Regional maps

Map of Eastern Metropolitan Region and local government areas within.
Map of Grampians Region and local government areas within.

Eastern Metropolitan Region

Call 1300 121 121 or go to Knox O-Zone, Level 1, Suite 3034, 2 Capital City Boulevard, Wantirna South 3152.
Email Direct2Care in the Eastern Metropolitan Region at direct2care@ucco.org.au

Grampians Region

Call 1300 121 121 or go to 907 Sturt Street, Ballarat 3350.
Email Direct2Care in the Grampians Region at direct2care@bhs.org.au

Other areas

Click here if you live in another area.

What is Direct2Care?

Direct2Care is a new service from the Australian and Victorian Governments. In its initial phase of development, it is currently only available in the Eastern Metropolitan Region (EMR) of Melbourne and the Grampians Region. Statewide availability of this service is planned for the future. Further information on the development process of this initiative can be found at Access Points Demonstration Project.

Direct2Care is staffed by experienced and supportive staff that will talk to you one-to-one and help work out what’s right for you and the best way to go about getting it. They can make contact with services in your area on your behalf, who will then contact you in turn. Alternatively, Direct2Care staff can provide you with information and advice if that’s all you need.

Helping older Victorians live fuller, more independent lives

Direct2Care is designed to help older Victorians find and access the services, supports and community resources they need to live fuller, more independent lives within their community. That’s good news not just for those using the services, but for their carers, family and friends who may need extra help, advice or support.

One call does it all

One call will connect you to experienced Direct2Care staff who will be able connect you to the services you need and provide support and advice based on what is important to you. You can also visit the office located in the Ozone complex of the Knox Shopping Centre.

Examples of the services available in your local area that Direct2Care connect you with include: