Policy & guidelines
This section of the site contains documents that articulate the Victorian
Government’s policy directions for aged care:
- Supported Residential Services
Provides information about the role of the Department of Health in regulating the SRS sector including registration, monitoring processes and complaint investigation on the Policy and guidelines page.
- Personal Alert Victoria
The program and service guidelines have been developed for use by managers of
PAV designated assessment agencies and their staff undertaking PAV assessments,
PAV service providers, policy makers, and Department of Health staff.
The guidelines detail the PAV operational policies and procedures.
- Elder abuse prevention and response guidelines 2012-2014 and With respect to age - 2009
The Elder abuse prevention and response guidelines 2012 - 2014 outline the government’s priorities, actions and measures to help protect the safety and well being of older Victorians - they complement, With respect to age – 2009 the Victorian Government practice guidelines for health services and community agencies for the prevention of elder abuse.
- Hoarding and squalor
The Department of Health has developed a practical resource and a key messages statement that provides a service response framework for service providers and aims to build service system capacity to respond to hoarding and squalor circumstances. A broader discussion paper is also available. These publications may be found in the Publications section of this site.
Dementia services policy and practice.
Carers Recognition Act 2012, policy and guidelines supporting people in care relationships.
- Aged Care Land Bank
This program assists not-for-profit residential aged care providers
to develop new services in areas of high need through the provision of
These briefs provide guidelines for the planning and design of the following
types of health and aged care facilities:
- Aged Care Assessment Services
- Aged Care Residential Services
- Community Rehabilitation Centres
- Hospice Unit
- Integrated Rural Health Services
- Sub-Acute Care Facilities and Specialist Clinic
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