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Aged Care in Victoria
Aged Care in Victoria
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Page content: My Aged Care | Aged Care Complaints Scheme | Aged Care Quality Agency | Seniors Online | Seniors Rights Victoria | Seniors Information Victoria | SRSs | Ageing and Aged Care Branch

Frequently requested contacts:

My Aged Care

For information about aged care services in your local community, including inquiries about help staying at home and Aged Care Assessment Services (ACAS), contact My Aged Care
Phone: 1800 200 422

Aged Care Complaints Scheme

To raise concerns about the quality of care or services being delivered to a person or people living in a residential aged care service please contact the Aged Care Complaints Scheme
Phone: 1800 550 552

Aged Care Quality Agency

For inquiries about residential aged care accreditation, contact the Australian Aged Care Quality Agency
Phone: 1800 288 025

Seniors Online

Seniors Online is a Victorian Government website that aims to be the first port of call online for older Victorians.

Subjects include:

  • The Seniors Card program
  • Victorian Seniors Festival events
  • Better Health Channel information
  • Victorian Government programs
  • News, features, polls and photo galleries
  • Community contacts and directories.


Seniors Rights Victoria

For information, support, advice and education to help prevent elder abuse Seniors Rights Victoria can be contacted.
Phone: 1300 368 821

Seniors Information Victoria

If you have a general query, please contact Seniors Information Victoria. The Victorian Government funds Council on the Ageing to run Seniors Information Victoria, a free and confidential advisory and information service for older people, their relatives and friends wanting information on issues affecting older people.

The service is available:

10am to 5pm - Monday to Friday
Enquiries: Tel 1300 135 090
Fax: (61 3) 9654 4456

Supported Residential Services

For further information regarding Supported Residential Services, please visit the SRS contacts page -

Ageing and Aged Care Branch

This web site is managed by the Ageing and Aged Care Branch, Wellbeing, Integrated Care and Ageing Division, of the Victorian State Government, Department of Health, Australia.

The Ageing and Aged Care Branch is located at:

Department of Health
50 Lonsdale Street

For further information regarding Victorian Government programs please contact:

Enquiries: Tel (61 3) 9096 7389

or by email


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Last updated: 28 January, 2014
This web site is managed by the Ageing and Aged Care Branch, Mental Health Wellbeing and Ageing Division of the Victorian State Government, Department of Health and Human Services, Australia

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For general enquiries to the Department of Health and Human services telephone 61 3 90960000